At Cliché Beauty, your satisfaction is important to us. If you experience an issue with your order, we’re here to help.
Eligibility for Refunds
Refunds may be issued for items that are:
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Damaged upon arrival
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Defective
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Incorrect items received
To be eligible, the issue must be reported within 48 hours of delivery.
How to Request a Refund
To start a refund request, please follow these steps:
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Take clear photos of the item(s), including:
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The product itself
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Any visible damage or defect
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The original packaging (if applicable)
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Email the photos along with your order number and a brief description of the issue to:
customersupport@clichebeauty.com
Processing Time
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Refund requests are reviewed within 48 hours of receiving your email.
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Once approved, refunds will be processed back to the original form of payment.
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Please note that it may take additional time for your bank or payment provider to post the refund.
Non-Refundable Items
For hygiene and safety reasons, we may be unable to accept refunds on:
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Used or opened products (unless defective)
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Final Sale Items
Additional Information
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We reserve the right to deny refund requests that do not meet the above requirements.
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Shipping fees are non-refundable unless the error was on our part.
If you have any questions, don’t hesitate to contact us at customersupport@clichebeauty.com. We’re happy to assist you 💄✨